没有争吵与冲突的团队是真的和谐一致还是彼此虚伪疏离？Mike Critter 将没有冲突的团队氛围称作「Artificial Harmony」。引述 The Five Dysfunctions of a Team 对于有无冲突的团队的总结：
Teams that fear conflict …
- Have boring meetings
- Create environments where back-channel politics and personal attacks thrive
- Ignore controversial topics that are critical to team success
- Fail to tap into all the opinions and perspectives of team members
- Waste time and energy with posturing and interpersonal risk management
Teams that engage in conflict …
- Have lively, interesting meetings
- Extract and exploit the ideas of all team members
- Solve real problems quickly
- Minimize politics
- Put critical topics on the table for discussion
—Patrick Lencioni, The Five Dysfunctions of a Team
Artificial Harmony 不是避开了冲突，而是在放弃信任。
